Our promise to you

We are fully committed to providing you with the best exam experience possible. In order to meet this promise, we make sure that all our staff shares our core values in helping others and ensuring excellent customer service at all times. We aim to:

We enjoy hearing from our candidates, teachers, parents and Preparation Centres on how we can do better. We always want to achieve our customer promise but if you do have cause to complain, please find our complaints policy below.

take the time to understand our candidate needs and develop solutions to meet or exceed them
build long-term loyalty with our preparation centres with a commitment to customer satisfaction
ask for feedback after each exams session and review our processes to ensure we are continuously improving